Terms of Service

Last Updated: September 9, 2026

Welcome to Fancel, a service operated by Fanshift LLC. By accessing or using our platform, you agree to comply with these Terms of Service ("Terms"). If you do not accept these Terms, please do not use the Service.

1. Definitions

"We", "Our", "Us": refers to Fanshift LLC, operator of Fancel.
"Service": refers to the Fancel platform and all its available features, including the website at https://fancel.ai, browser extension, desktop applications, and related tools.
"User": refers to any person or entity using the Service, including Creators, Agencies, and Agency Members.
"Account": refers to the User's registered account on the Service.
"Agency": refers to a business entity or individual that manages one or more Creator accounts through the Service.
"Creator": refers to a content creator whose third-party platform account is connected to the Service.
"Fan": refers to an end-user of a third-party platform (such as OnlyFans) who interacts with a Creator.
"Platform": refers to third-party platforms (such as OnlyFans) whose accounts may be connected to the Service.
"Balance": prepaid funds added to the Account and used to pay Commission and any other fees within the Service.
"Commission": the fee charged on sales generated by the Service's AI features.
"AI Sale": a paid message or tip on a connected Platform that was generated by the Service's AI features.
"Content": refers to any data, text, images, media, scripts, templates, or other material uploaded to or generated within the Service.

2. Eligibility

Access to the Service is reserved for individuals who are at least 18 years old. By using the Service, you represent and warrant that:

You are at least 18 years of age.
You have the legal capacity to enter into a binding agreement.
You are not prohibited from using the Service under any applicable law.
If you are acting on behalf of an organization, you have the authority to bind that organization to these Terms.

The Service is intended solely for agencies and creators acting in the course of a professional or commercial activity. It is not offered for personal, family, or household use.

3. Account Registration and Security

Creating an account requires providing accurate and complete information. You are responsible for maintaining the accuracy of your account information.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
You must notify us immediately of any unauthorized use of your Account.
We reserve the right to suspend or terminate accounts found to contain false or misleading information.
You may not share, sell, or transfer your Account to another person.

4. Service Description

Fancel is a software-as-a-service platform that provides tools for managing content creator accounts on third-party platforms, including:

Chat management and messaging tools
Fan analytics and audience insights
AI-powered automated chat features
Media vault management
Fan list segmentation
Scripts and selling workflow automation
Notification and alerting systems
Team collaboration and role-based access

The Service interacts with third-party platforms through credentials and session data provided by the User. All actions performed by the Service on third-party platforms are initiated on behalf of and attributable to the User. You acknowledge that you use the Service's integrations with third-party platforms at your own risk and are responsible for configuring, verifying, and supervising all actions performed on your third-party accounts, including those initiated by AI-powered features.

As between you and us, you determine the purposes for which Fan and Creator data is processed through the Service, and you are responsible for having a lawful basis for that processing. This does not affect our own processing for account administration, billing, security, and improving the Service, which is described in our Privacy Policy. You confirm that each Creator whose account you connect has authorised you to do so.

AI-powered features are charged as described in the Payment Terms below.

5. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business purposes, including managing the accounts of Creators you are authorised to manage, subject to these Terms.

You may not:

License, sell, lease, or commercially exploit the Service.
Use the Service to develop a competing product or service.
Interfere with the integrity, performance, or security of the Service.
Access the Service through automated means (bots, scrapers) other than through our provided interfaces.

6. Payment Terms

Commission: Commission is charged on each AI Sale as a percentage of the amount the Creator receives for it after the Platform's own fee has been deducted. Sales made by you or your team without the Service's AI features are not charged. The rate that applies to your Account is shown in the Service before any charge is made.
Balance: Commission is taken from your prepaid Balance. Balance is denominated in U.S. dollars, earns no interest, does not constitute a bank deposit, stored value, or electronic money, and has no monetary value outside the Service. Balance cannot be withdrawn, transferred, or redeemed for cash, except where required by applicable law.
Adding Funds: you may add funds by card or in cryptocurrency. The minimum and maximum amount per payment is shown in the Service. A cryptocurrency payment is credited in the amount actually received. Funds sent to an address other than the one shown on the invoice, sent on a network other than the one selected, or sent after the invoice has expired may be unrecoverable, and we are not responsible for them.
Negative Balance and Suspension: Commission continues to accrue as you use AI-powered features and may take your Balance below zero. If the Balance is not brought back to zero by the date shown in the Service, we may suspend AI-powered features until it is.
Refunds: funds added to the Balance are non-refundable. Where a payment was taken in error, such as a duplicate payment or an incorrect amount, we return it in full to the original payment method. Any other refund is granted at our discretion and is processed by crediting your Balance; no payment to the original payment method is made unless applicable law requires it. If a payment is reversed after the Balance has been spent, the reversed amount is recorded as a debt on your Account.
Taxes: all amounts are exclusive of any applicable taxes, duties, or levies unless stated otherwise. Where applicable law requires, tax will be added to the amount displayed. You are responsible for any taxes arising from your own business activity.
Price Changes: we may change the Commission rate upon reasonable notice. A change applies only to sales made after it takes effect.

7. User Content and Intellectual Property

Your Content: you retain ownership of Content you upload or create within the Service, including scripts, templates, notes, and configuration data.
License to Us: by uploading or processing Content through the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process such Content solely for the purpose of providing and improving the Service. This license remains in effect only during your use of the Service, except where retention is required for legal or technical reasons.
Our Intellectual Property: all intellectual property rights in the Service, including the software, interface, design, algorithms, and documentation, are and remain our exclusive property.
Third-Party Content: you are responsible for ensuring that you have the right to upload any Content and that it does not infringe on third-party rights.

8. Prohibited Activities

You agree not to:

Use the Service for any unlawful or fraudulent purpose.
Violate any applicable law, regulation, or third-party rights.
Attempt to access other Users' data or unauthorized sections of the Service.
Reverse engineer, decompile, or disassemble any part of the Service.
Circumvent or interfere with security features or access controls.
Store, transmit, or process malicious code through the Service.
Share or sell your Account credentials.

We reserve the right to suspend or terminate your Account if you breach these rules.

9. Content Moderation

To maintain a safe, lawful, and respectful environment, the following content rules apply to all interactions facilitated by the Service, including AI-powered messaging:

No Real-Life Meetings: the Service must never be used to facilitate, encourage, or suggest real-life meetings or physical interactions between creators and fans. All interactions must remain virtual.
Prohibited Content Themes: the following content is strictly prohibited in any messages, scripts, or AI-generated responses:
- Content involving or referencing minors in any sexual context.
- Incestuous themes or family-related sexual roleplay.
- Zoophilia, animal abuse, or animal-related sexual content.
- Non-consensual scenarios, coercion, or slavery-themed sexual content.
- Content involving bodily waste or similar material.
Compliance with Platform Rules: you agree to comply with the terms of service, community guidelines, and content policies of any third-party platforms connected to the Service.
Enforcement: we reserve the right to immediately suspend accounts and log violations of this content policy. Repeated or severe violations may result in permanent termination of your Account.

10. AI-Powered Features

The Service includes AI-powered features, including but not limited to automated chat responses, conversation analysis, and content suggestions.

By using these features, you acknowledge and agree that:

AI-generated content may be inaccurate, inappropriate, or incomplete.
You are solely responsible for reviewing, verifying, and approving all AI-generated content before it is sent or published on any third-party platform.
We make no representations or warranties regarding the accuracy, completeness, or suitability of AI-generated content.
We shall not be liable for any consequences arising from AI-generated content, including but not limited to account restrictions, bans, or penalties imposed by third-party platforms.
Message content and conversation data may be processed by third-party AI service providers to generate responses and insights. These providers are contractually prohibited from using your data for their own purposes.

11. Third-Party Platforms

The Service may interact with accounts on third-party platforms (such as OnlyFans). You acknowledge and agree that:

The Service is not affiliated with, sponsored by, or endorsed by any third-party platform.
All actions performed by the Service on third-party platforms are performed on your behalf and at your direction. You are solely responsible for ensuring that your use of the Service complies with the terms of service of any connected third-party platform.
We shall not be held responsible for any errors, malfunctions, or unintended actions caused by the Service on your accounts on third-party platforms.
We are not liable for any account suspensions, restrictions, bans, or other penalties imposed by third-party platforms as a result of your use of the Service.
You use the Service's integration with third-party platforms at your own risk.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NO ADVICE OR INFORMATION OBTAINED FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, BUSINESS OPPORTUNITIES, OR REPUTATION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

These limitations apply regardless of the legal theory on which the claim is based, whether we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fanshift LLC, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from:

Your use of the Service.
Your breach of these Terms.
Your violation of any applicable law or third-party rights.
Content, messages, or communications created, sent, or displayed by you or on your behalf through the Service, including AI-generated content.
Any claims by third parties (including third-party platforms, fans, or data protection authorities) relating to your use of the Service.

15. Termination

By You: you may stop using the Service and request account deletion at any time by contacting us at [email protected].
By Us: we reserve the right to suspend or terminate your Account at any time, with or without cause, including for violation of these Terms, fraudulent activity, prolonged inactivity, or at the request of law enforcement.
Effect of Termination: upon termination, your license to use the Service ends immediately. Any remaining Balance is forfeited and is not refunded. Your data will be deleted in accordance with our Privacy Policy, except where retention is required by law.
Survival: Sections 7 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), and 17 (Governing Law) shall survive termination.

16. Service Availability and Maintenance

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability.
Maintenance, updates, and improvements may cause temporary downtime.
We are not liable for losses due to service interruptions, whether planned or unplanned.

17. Governing Law and Dispute Resolution

Governing Law: these Terms are governed by the laws of the country of Georgia.
Amicable Resolution: in the event of a dispute, you agree to contact us first to attempt an amicable resolution before taking legal action.
Jurisdiction: any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia.

18. General Provisions

Entire Agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and Fanshift LLC regarding the Service.
Amendments: we reserve the right to modify these Terms at any time. Users will be notified of material changes via email or through the Service. Continued use after notification constitutes acceptance of the updated Terms.
Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or successor entity.
Waiver: our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Force Majeure: we shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control.

19. Contact Information

For questions regarding these Terms, contact us at:

Fanshift LLC
Identification number: 402371376
Mikheil Tsinamdzgvrishvili Street N 52, attic, Chugureti District, Tbilisi, Georgia
Email: [email protected]